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NALP Certification Courses

  • 04 Oct 2017
  • 14 Nov 2017
  • 4 sessions
  • 04 Oct 2017, 10:00 AM 5:00 PM
  • 05 Oct 2017, 10:00 AM 5:00 PM
  • 13 Nov 2017, 10:30 AM 5:30 PM
  • 14 Nov 2017, 10:30 AM 5:30 PM
  • Portage Public Library & Mishawaka Public Library


NALP Certification

Earning the NALP Certification, your first industry credential, signals to your employer your commitment to a career in residential property management. Register by October 9th to learn about:


  • Using technology to generate traffic
  •  Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  •  Shopping the competition while building relationships with competitors
  •  Compiling a comprehensive community resource tool
  •  Effective marketing plans
  •   Relationship sales process and evaluating personal sales performance
  •   Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospects
  • Applying fair housing law and communicating rental criteria
  •  Qualifying prospective residents according to rental policy
  •  Preparing and reviewing leases with new residents
  • Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  •  Securing and processing lease renewals
  • Conducting a Market Survey

This course is recommended for leasing consultants with varying levels of experience. To earn the NALP certification, students must complete the coursework, pass the NALP exam and complete the Market Survey


ABOUT THE INSTRUCTOR:Melissa Glass is a Property Manager with the Gene B. Glick. Her experience covers all types of multifamily housing including market rate, affordable housing, and in-house section 8. She has been in the business for 5 years and obtained her ARM in 2016 with IREM and her CAM in 2017 with IAA. She manages a complex with over 480 units and has a staff of 12 employees located in Mishawaka, IN.


View Registration Form or Register Online


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